ServiceManagement
Customer service ticket management and support operations. Faster issue resolution with SLA compliance and complete visibility.
Faster
Issue Resolution
Better
Customer Satisfaction
SLA
Compliance
Service
Quality Improvement
Key Features
Ticket Creation
Create support tickets for customer issues with automatic categorization
Ticket Tracking
Track ticket status, priority, and resolution in real-time
SLA Management
Define and monitor Service Level Agreements with automated alerts
Ticket Assignment
Assign tickets to support staff with load balancing
Escalation Management
Automatic escalation for overdue tickets with notifications
Knowledge Base
Build knowledge base for common issues with search functionality
Service Dashboard
Real-time service metrics and KPIs for performance monitoring